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Jul 03, 2020 at 10:39 AM

PO WF substitute not receiving approval emails

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We have PO WF setup in the system and the appropriate users receive an external email requesting approval which they can act on if they aren't logged into the system.

However, when the original approver sets up a substitute the external emails are not sent to the substitutes external email. They can see the approvals in the SAP inbox but not email.

Are we missing something with our setup?