Hello,
We have hundreds of debit memo billing documents for our franchisees which we need to cancel/reverse due to covid 19 business operation event disruptions. These franchisees are setup as customers in SAP. These debit memo billing documents are all from past periods which are closed from a posting and reporting standpoint. When we go into Manage Billing Documents, select the appropriate docs we want to cancel/reverse and click cancel we are seeing two different behaviors which we find confusing.
Additionally, there are questions surrounding what is the best way to ultimately clear out all of these debit memo requests so they don't keep appearing as items that should be billed. We've tried rejecting all line items (which puts the value at zero) and putting a billing block on (which prevents a billing doc from being created) but they still appear in the Create Billing Documents app as due, how do we get them so they don't?
Thanks in advance for the help,
Ryan