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May 04, 2020 at 08:15 AM

Planned cost from project does not sync with Finance

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Hi all,

I would like to share an issue that we have detected.

The problem is that the Plan Cost in the app “Plan Customer project” does not sync with finance properly in some cases.

There is no problem in accessing to the app “Plan Customer project”, execute the sync with finance and then see the plan cost associated to the latest version but when we access to the report “Market Segments” the data is different.

We understand that the data from the last version of the project plan app should be stored in the planning category PRO02 but strangely enough when we access the market segments report and filer by PRO02, it does not display the same data.

We are not sure, but we think that the issue might be something to do with Service Cost Level associated to the Activity Type.

The project version shows the data taking in consideration the cost rate associated to the Service Cost Level but the same data on the market segments will only consider the cost rate associated to the activity type.

We don´t understand why this is happening.

We would appreciate any help about this issue.

Many thanks in advance.

Moises