"Establishing connection to Test Automation Service failed" Message is getting while doing "Test Your Processes" automation

[former_member619868]

Dears,

    We are getting a message "Establishing connection to Test Automation Service failed" , while doing "Test Your Processes" automation with each scope item. Even we maintained proper user roles & authorizations. What could be the reasons and how to resolve it.

Thanks & Regards,

SHIVA.

[Andrew · Accepted solution]

Hi Shiva,

Please check and confirm:

1. That the user set up to be used by the test automation service (Either or the default role or any other roles you are using) is a business user with correct credentials. To check this, in Test Your Processes, on the left panel check the Manage User Icon

2. Is the connection between the S/4Hana Cloud service and SAP Cloud Platform working? Your system admin may be able to check on this.

Note as per page 3 of the roadmap viewer, Test Your Processes will only work if you're using SAP Cloud Identity Provider, Microsoft Active Directory Federation Service, or Ping Identitiy Service.

Link: https://support.sap.com/content/dam/SAAP/SAP_Activate/S4H_302%20TestAutTool_CustAdminGuide.pdf

If these settings are okay, then please raise a ticket under component CA-CTT-S4C

[Amith_Nair]

Hi Shiva,

Let me highlight, this is a very common issue and is potentially a connectivity issue between S/4 HANA systems and SAP Cloud Platform. Usually, raising an incident with our Dev folks can help you identify and fix the issue relatively quicker.

It is always a Best Practice to set user permission to 'default' to avoid any further complication in future with user permission roles versus custom roles.

Thank you! Amith Nair