In the online help, I can see some details about service order management here https://help.sap.com/viewer/adbae5bcd5994f159bf2847a11397b61/1811.500/en-US/ce6da8b86f2841f4b2a54f9a3af9bc65.html
Is this functionality currently available (and if so, which roles do I need)? I can't find anything in Best Practices Explorer.
Alternatively, is this something actually coming with 1902 - as I can see details on the roadmap...
Grateful if someone can clarify - as this is something which is if great interest to a client we are working with.