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Jan 28, 2021 at 12:53 PM

Is it possible to send the tickets to a third party ?

43 Views Last edit Feb 02, 2021 at 06:49 PM 3 rev

Hello experts,

I hope everything is good?

I would like to know if it is possible for our client to manage the service tickets (incidents) on three levels,

First, the ticket (incident) will be internally shared (client level), then it will be assigned to us (partner level) then us we can assign it to SAP (third level)?

Thank you in advance,

Have a good day,