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Jan 29, 2021 at 07:41 AM

SAP CAI Web Client preferences not updated automatically

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Hi,

I created a Web Client for my chatbot and pasted the script lines into an html file. Everything works fine but when I update the channel settings in CAI, e.g. change the color scheme or the welcome message of my chatbot, the Web Client html file is not updated accordingly and automatically as is the case with the Webchat.

It seems the channel settings are saved in the preferences section of the script lines so every time I change something I have to copy the preferences section again into the html file.

Is there a solution so that the file is updated automatically as with the Webchat?

Thanks and best, Gabi