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Jan 28, 2021 at 02:11 PM

"No Reply" error in SAP CAI Chat console

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Hi experts,

I'm frequently facing below error ("No Reply" in red colour chat) .There is an API call involved. But my API call is just a simple CDS direct query involved 3 fields from a single row. Whenever it works, the response is quick.

How can I troubleshoot this issue? What is the response time set in SAP CAI to display below message?

When I'm using MS Team Channel, I am not even getting any response for the below case.?

How can I differentiate/troubleshoot the issue whether its a CAI issue or S/4 backend API access issue?

Thanks,

Roy