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SAP FSM integration to SAP S/4 HANA on premise


We have an requirement to integrate SAP S/4 HANA on premise with SAP Field Service Management system. I am looking for some help on below as it was confusing to me :

1. What got to know what we can integrate in two ways : using CPI and Using FSM connector provided by Proaxia.

2. Which is the best way of integrating and any documentation on integration would be very helpful

3. If we opt for integration with FSM connector provided by Proaxia, are not we making any configuration in CPI for connectivity?

4. Getting started guide says, we should not manually create company in FSM admin. But If we do not use FSM connector provided by Proaxia, how can we a company will be automatically created ?

Any help would be greatly appreciable.



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  • Posted on Jan 27 at 10:50 AM

    Hi Vijay,

    I can share my personal experience and POVs.

    1. Proaxia connector is officially working with SAP ERP (ECC) only. Not with S/4HANA. With S/4HANA the official way would be via CPI. And tbh this would be the best way.

    2. You can find documentation in SAP API Business Hub regarding S/4HANA and FSM integration.

    I'd suggest starting with "Setting Up Integration with SAP Field Service Management" guide.

    3. With Proaxia you would not need to do any configuration in CPI. But I stress it again: SAP direction for the integration with S/4HANA is via CPI .

    4. Which getting started guide are you referring to? I can guess it is Proaxia-related starting guide. Because with Proaxia the FSM company created via API. I'd suggest checking the guide I mentioned already: "Setting Up Integration with SAP Field Service Management".



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    • As you can see, Mail server is optional. You can disable it. I personally see very little benefit sending emails on errors.

      It's a strange requirement to have CPI on neo. Even SAP gives new CPI tenants on CF only. Probably the documentation was not updated in timely manner. I'd not be worried.

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