C4C SDK Dowload and Qualtrics Integration

[hemantbaviska]

Hello Experts,

I am new to SAP C4C. I have a tenant for SAP Service and Sales. Now I want to develop some custom enhancements for this tenant. So I want to download the SDK. So needed some clarification on below questions.

1. With my S user I cannot find the "CLoud Studio" under the downloads option. I have all the roles and authorizations. Is it something related to license?

2. How do I know which SDK I should download ( in the tenant the Solution Version 2011.03.0003 is showing).

3. To develop in SDK do I need to create a technical user or can I use the ADMI* user.

4. I want to to transfer some customer and Service data to Qualtrics. So for this I need to do via External Webservice integration is it?

Thanks in advance for your support.

[artemkovalov]

Hi fsadsadad ,

I'm from the SAP Cloud SDK side. Do you plan to use it for your project or we're talking about some other SDK provided by C4C colleagues or Qualtrics?

For C4C you can use our OData generator ot get a type-safe OData Clien in Java or JavaScript.
https://sap.github.io/cloud-sdk/docs/java/features/odata/overview

We also have released a beta version of OpenAPI generator that you can leverage for Qualtrics. They also provide their own SDK for Java if I'm not mistaken, you can see which option works better for you.

Let's us know if you have any difficulties with the SAP Cloud SDK, we're always responsive for the issues towards our GH repositories. Check support channels here: https://sap.github.io/cloud-sdk/docs/overview/get-support

[hemantbaviska]

Hello Artem,

Our requirement is that from SAP Hybris CRM Cloud we want to send the Service and Customer details to the Qualtrics Survey. So when status of SERVICE is completed for exmaple then it should send this details to Qualtrics. Then Qulatrics will trigger the survey response alongwith this C4C data we passed via email to customers.

So for this I see two ways of doing it..

1. the external Web Service integration. This will be done in SAP Cloud Application Studio(SDK using BODL and ABSL) platform where I will configure/connect my C4C tenant. Or is there anyother way I can do this like in eclipse or other Cloud platforms?

2. OpenAPI generator for Qualtrics, (https://github.com/kyma-incubator/connector-tools ). Is this the one you mean. How do we connect this connector. This will be done via Communication setup in C4C.

[artemkovalov]

Hi Hemant,

It looks like you're not using the SAP Cloud SDK, but an SDK from C4C for Cloud Application Studio. In this situation it has nothing to do with you use-case then.

In regards to OpenAPI, I meant this for Java: https://sap.github.io/cloud-sdk/docs/java/features/rest/generate-rest-client. It also exists for JavaScript. I if there are some connectors/adapters in Kyma and they work for you then it's a good choice.

Not much we can help you here with then 🙂 Good luck with your poject!

Best,

Artem

[ashishsingh1987]

Hi Hemant,

Please refer below;

1) Search for "SAP Cloud App Studio" under the downloads options and you should see the results. In case you are still not able to see the results, you may raise an incident on the same portal to get it clarified. Usually C4C license has nothing to do with the download options for cloud studio.

2) Usually each tenant gets upgraded every 3 months (Happens in Feb, May, Aug, Nov) and depending on the year and month combination you need to have the cloud app studio version.

Eg currently we are in month of Jan (2021) and last upgrade of tenants happened in Nov (2020). So the current version of cloud studio to be used would be of 2011. Also you have mentioned that your tenant is on "2011.03.0003". Hence you need to have cloud studio with the version 2011. Next month when the tenants go for upgrade, i.e. Feb 2021 you would need to download again the cloud studio with the version 2102.

3) For the development you need to have a technical/developer role. You need to assign the necessary workcenters to the user. Details you can find it in the cloud studio pdf document.

4) Some new packages of iflows are available within the CPI (integration between C4C and Qualtrics). You can explore those and see if they are fitting in your requirement. If they do not then you would need to do it via the external web service integration scenario.

Regards,

Ashish Singh

[hemantbaviska]

Hello Ashish,

Thanks for your reply.

Yes I am checking with SAP on why I cannot download the SDK.

Once I have the SDK then I will check if CPI will help in my scenario or not.