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Jan 13, 2021 at 01:08 PM

How to find a description or Title from an expression.

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Hi All,

Is there any possibility that the Bot can understand the title or description of a Ticket from a user input/expression?

User Expression / Input: What's the status of the ticket that is related to the Issue with the Goods Issue.

Here the expectation is the bot should understand the ticket description and give the status back of that specific ticket.

Thank you.