error when simulate sales order in C4C : Error duing proxy processing (PART UNKNOWN (NULL) )

[former_member619360]

Dears,

I have an urgent question when we try to simulate sales order in c4c we have the below error

Error during proxy processing (PART UNKNOWN (NULL) )

The pricing request cannot be processed in External System

despite the IFLOW reaches the S/4hana side and returned back to c4c with no errors.

after tracing the IFlow in the CPI we found that error occurs due to sold to party and ship to party are missing, however, they have existed in the sales order.

, after debugging in S/4hana server we also find that the tables does not read any data however the data shown in the XML that sent from C4C

kindly find the returned message which have the errors

<n0:COD_SALESORDER_SIMULATEResponse xmlns:n0="urn:sap-com:document:sap:rfc:functions" xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"> <ES_SALES_ORDER_DATA> <OPERATION/> <DOC_NUMBER/> <REC_DATE>0000-00-00</REC_DATE> <REC_TIME>00:00:00</REC_TIME> <CREATED_BY/> <QT_VALID_F>0000-00-00</QT_VALID_F> <QT_VALID_T>0000-00-00</QT_VALID_T> <DOC_DATE>0000-00-00</DOC_DATE> <SD_DOC_CAT/> <TRAN_GROUP/> <DOC_TYPE/> <ORD_REASON/> <WAR_DATE>0000-00-00</WAR_DATE> <SD_COL_NUM/> <DLV_BLOCK/> <BILL_BLOCK/> <NET_VAL_HD>0.0</NET_VAL_HD> <CURRENCY/> <CURREN_ISO/> <SALES_ORG/> <DISTR_CHAN/> <DIVISION/> <SALES_GRP/> <SALES_OFF/> <BUS_AREA/> <CT_AREA/> <CT_VALID_F>0000-00-00</CT_VALID_F> <CT_VALID_T>0000-00-00</CT_VALID_T> <CONDITIONS/> <REQ_DATE_H>0000-00-00</REQ_DATE_H> <DATE_TYPE/> <COMPL_DLV/> <DOC_CLASS/> <DOC_INDIC/> <SD_PRIC_PR/> <SHIP_COND/> <ORDBILLTYP/> <ORD_PROBAB>000</ORD_PROBAB> <SEAR_PRPR/> <PURCH_NO/> <PO_METHOD/> <PURCH_DATE>0000-00-00</PURCH_DATE> <PO_SUPPLEM/> <REF_1/> <ORDERER_NA/> <TELEPHONE/> <DUN_COUNT>0</DUN_COUNT> <DUN_DATE>0000-00-00</DUN_DATE> <SOLD_TO/> <COSTCENTER/> <UPDATE_GRP/> <STAT_CURR/> <ISOSTATCUR/> <CH_ON>0000-00-00</CH_ON> <CUST_GRP1/> <CUST_GRP2/> <CUST_GRP3/> <CUST_GRP4/> <CUST_GRP5/> <AGREE_COND/> <CO_AREA/> <WBS_ELEM>00000000</WBS_ELEM> <EXCHG_RATE/> <C_CTR_AREA/> <CRED_ACCNT/> <CRED_GROUP/> <REPR_GROUP/> <RISK_CATEG/> <CURR_CRED/> <ISOCURRCRE/> <REL_DAT_DD>0000-00-00</REL_DAT_DD> <NEXT_CHDAT>0000-00-00</NEXT_CHDAT> <NEXT_DATE>0000-00-00</NEXT_DATE> <REL_CREDIT>0.0</REL_CREDIT> <HI_TYPE_PR/> <DLVSCHEDUS/> <PLAN_DLV/> <REF_DOC/> <OB_JNR_HD/> <COMP_CODE/> <ALT_TAX_CL/> <TAX_CLASS2/> <TAX_CLASS3/> <TAX_CLASS4/> <TAX_CLASS5/> <TAX_CLASS6/> <TAX_CLASS7/> <TAX_CLASS8/> <TAX_CLASS9/> <REF_DOC_L/> <AS_NUMBER/> <DOC_CAT_SD/> <KALSM_CH/> <ACC_PERIOD>00</ACC_PERIOD> <ORDERID/> <NOTIF_NO/> <MASTER_CON/> <REF_PROC/> <CHECK_PART/> <PICK_UP_DA>0000-00-00</PICK_UP_DA> <PICK_UP_T1>00:00:00</PICK_UP_T1> <PICK_UP_T2>00:00:00</PICK_UP_T2> <NUM_PAY_CA/> <LINE_TIME>00:00:00</LINE_TIME> <TAX_DEST_CT/> <ISOTAXDEST/> <TAX_DEPART/> <ISOTAXDEPA/> <EU_TRIANG/> <MAST_CONTR/> <CML_QTY_DA>0000-00-00</CML_QTY_DA> <MS_DATE>0000-00-00</MS_DATE> <VERSION/> <REF_DOC_L_LONG/> <CRM_GUID/> <SD_DOC_CAT_LONG/> <DOC_CAT_SD_LONG/> <STATUS> <OPERATION/> <SD_DOC/> <REFDOCHDST/> <TOTREFSTAT/> <CONFIRSTAT/> <DELIV_STAT/> <DLV_STAT_H/> <TOTGOODSMV/> <BILLSTATUS/> <BILLINGSTA/> <ACCOUNTSTA/> <OVERALLREJ/> <PRC_STAT_H/> <OVERALLPIC/> <OVERALL_WM/> <TOTINCOMPL/> <TOTINCOMIT/> <TOTINCOMBI/> <GENINCOMHD/> <HDIMCOMDEL/> <HDINCOMBIL/> <DOCIMCOMPR/> <SD_DOC_CAT/> <SDDOCOBJ/> <CH_ON>0000-00-00</CH_ON> <BILTOTSTAT/> <INVOICSTAT/> <CUSTRESHD1/> <CUSTRESHD2/> <CUSTRESHD3/> <CUSTRESHD4/> <CUSTRESHD5/> <CUSTRESIT1/> <CUSTRESIT2/> <CUSTRESIT3/> <CUSTRESIT4/> <CUSTRESIT5/> <TOTSTATIT/> <STATSTACLC/> <STATDYNCLC/> <STATCREDCH/> <STATCRECH1/> <STATCRECH2/> <STATCRECH3/> <STATCRECH4/> <STATCRECH5/> <STATCRECH6/> <STATCRECH7/> <STATCRECH8/> <STATCRECH9/> <STATCRECHA/> <STATCRECHB/> <STATCRECHC/> <TOTSTATCCH/> <TRNSPLANST/> <QUITTSTAT/> <CONFIRMSTA/> <SAPRELEASE/> <TOTINCOMI/> <TOTINCOMI1/> <TOTINCOMI2/> <HDINCOMPL/> <HDINCOMPL1/> <HDINCOMPL2/> <HDINCOMPL3/> <CREDCHECK/> <DELAYSTAT/> <SHIPPUNIT/> <DISTRISTAT/> <REVDETSTAT/> <INDIDOCACH/> <TOBILBLOST/> <TODELBLOST/> <TOBLOCKSTA/> <LEBHEADSTA/> <FMSTATUS/> <SD_DOC_CAT_LONG/> </STATUS> <GROSS_VAL_HD>0.0</GROSS_VAL_HD> <TAX_AMOUNT_HD>0.0</TAX_AMOUNT_HD> <PRC_CONDITIONS> <item> <ITM_NUMBER>000000</ITM_NUMBER> <COND_ST_NO>000</COND_ST_NO> <COND_COUNT>01</COND_COUNT> <COND_TYPE/> <COND_VALUE>0.0</COND_VALUE> <CURRENCY/> <COND_UNIT/> <COND_P_UNT>0</COND_P_UNT> <CURR_ISO/> <CD_UNT_ISO/> <REFOBJTYPE/> <REFOBJKEY/> <REFLOGSYS/> <APPLICATIO/> <CONPRICDAT>0000-00-00</CONPRICDAT> <CALCTYPCON/> <CONBASEVAL>0.0</CONBASEVAL> <CONEXCHRAT>0.0</CONEXCHRAT> <NUMCONVERT>0</NUMCONVERT> <DENOMINATO>0</DENOMINATO> <CONDTYPE/> <STAT_CON/> <SCALETYPE/> <ACCRUALS/> <CONINVOLST/> <CONDORIGIN/> <GROUPCOND/> <COND_UPDAT/> <ACCESS_SEQ>00</ACCESS_SEQ> <CONDCOUNT>00</CONDCOUNT> <ROUNDOFFDI>0.0</ROUNDOFFDI> <CONDVALUE>0.0</CONDVALUE> <CURRENCY_2/> <CURR_ISO_2/> <CONDCNTRL/> <CONDISACTI/> <CONDCLASS/> <FACTBASVAL>0</FACTBASVAL> <SCALEBASIN/> <SCALBASVAL>0.0</SCALBASVAL> <UNITMEASUR/> <ISO_UNIT/> <CURRENCKEY/> <CURRENISO/> <CONDINCOMP/> <CONDCONFIG/> <CONDCHAMAN/> <COND_NO/> <TAX_CODE/> <VARCOND/> <ACCOUNTKEY/> <ACCOUNT_KE/> <WT_WITHCD/> <STRUCTCOND/> <FACTCONBAS>0</FACTCONBAS> <CONDCOINHD>00</CONDCOINHD> <ACCESS_SEQ_LONG>000</ACCESS_SEQ_LONG> <COND_COUNT_LONG>001</COND_COUNT_LONG> <CONDCOINHD_LONG>000</CONDCOINHD_LONG> <KBETR_EDITABLE/> <KPEIN_EDITABLE/> <DELETABLE/> </item> </PRC_CONDITIONS> <PRINT_PRC_CONDITIONS/> <PARTNERS/> <ITEMS/> <CREATE_COND_TYPE_HD/> <CREATE_COND_TYPE_IT/> <CREDIT_LIMIT>0.0</CREDIT_LIMIT> <CREDIT_EXPOSURE_AMOUNT>0.0</CREDIT_EXPOSURE_AMOUNT> <CREDIT_EXCEEDED_AMOUNT>0.0</CREDIT_EXCEEDED_AMOUNT> <CREATE_COND_HD/> <CREATE_COND_IT/> </ES_SALES_ORDER_DATA> <ES_SIMULATION_PROPERTIES> <SEL_BY_ATP_ONLY/> </ES_SIMULATION_PROPERTIES> <ET_RETURN> <item> <TYPE>E</TYPE> <ID>V4</ID> <NUMBER> 219</NUMBER> <MESSAGE>Sales document was not changed</MESSAGE> <LOG_NO/> <LOG_MSG_NO>000000</LOG_MSG_NO> <MESSAGE_V1/> <MESSAGE_V2/> <MESSAGE_V3/> <MESSAGE_V4/> <PARAMETER/> <ROW>0</ROW> <FIELD/> <SYSTEM>XXXX</SYSTEM> </item> <item> <TYPE>E</TYPE> <ID>VP</ID> <NUMBER>112</NUMBER> <MESSAGE>Please enter sold-to party or ship-to party</MESSAGE> <LOG_NO/> <LOG_MSG_NO>000000</LOG_MSG_NO> <MESSAGE_V1/> <MESSAGE_V2/> <MESSAGE_V3/> <MESSAGE_V4/> <PARAMETER>SALES_HEADER_IN</PARAMETER> <ROW>0</ROW> <FIELD/> <SYSTEM>XXXXX</SYSTEM> </item> <item> <TYPE>E</TYPE> <ID>COD_BYD_ERP_INT</ID> <NUMBER>008</NUMBER> <MESSAGE>Pricing data could not be read</MESSAGE> <LOG_NO/> <LOG_MSG_NO>000000</LOG_MSG_NO> <MESSAGE_V1/> <MESSAGE_V2/> <MESSAGE_V3/> <MESSAGE_V4/> <PARAMETER/> <ROW>0</ROW> <FIELD/> <SYSTEM>XXXX</SYSTEM> </item> </ET_RETURN> </n0:COD_SALESORDER_SIMULATEResponse>

Thank you in advance.

[Chanchal_Jha]

Hi Nourhan

Is your issue sorted? If yes please share the findings. I am getting same error and trying to fix the same

Thanks

CJ

[nikhilwalsetwar · Accepted solution]

Hi Nourhan,

Is the sold-to-party and ship-to-party added on to C4C Sales order are replicated to/from S/4 HANA? Also, when you tried to debug back-end FM COD_SALES_ORDER_SIMULATE does it contain any customer id?

Best,

Nikhil

[former_member619360 · Accepted solution]

Hi Nikhil,

thank you for your reply, Here is the reply to your questions

1. Is the sold-to-party and ship-to-party added on to C4C Sales order are replicated to/from S/4 HANA?

yes, it is replicated from c4c to S/4 Hana and I can make an order with them normally on S/4 Hana side

2. when you tried to debug back-end FM COD_SALES_ORDER_SIMULATE does it contain any customer id?

No, when debugging there is no customer-ID reaches the FM COD_SALES_ORDER_SIMULATE

Thank you in advance for your help

Nourhan

[nikhilwalsetwar · Accepted solution]

Hi Nourhan,

Okay, then it means the external ID is not getting pass to backend from C4C for order simulation. Could you check if the external ID exist against the objsect 'ERP Accounts' with the related communication system under Administrator->ID Mapping for Integration.

Also, are you using the same communication system for both customer replication from C4C to S/4 and the order simulation?

Best,

Nikhil

[former_member619360 · Accepted solution]

Hi Nikhil,

I don't think the external ID mapping is the problem as I see it in the customer in C4C also I have checked it as you recommend and it exists.

for your question, are you using the same communication system for both customer replication from C4C to S/4 and the order simulation?

yes, I use the same one and the integration scenarios seem good as I did not catch any error in CPI

Can the issue be with the Iflow as I make some values constants in CPI and it reaches the S/4HANA successfully

I am using this IFlow

Request Sales Order Pricing from SAP Business Suite

and I have checked the same scenario in another server(ERP) and we use the below IFlow

Request Sales Document Data from SAP Business Suite

Is there a difference between them?

I notice both of them simulate the order with the same FM.

Regards,

[nikhilwalsetwar · Accepted solution]

Hi Nourhan,

Yes, I think we should use 'Request Sales Document Dada from SAP Business Suite' iflow. and its working perfectly fine in our environments. Could you please highlight what modifications you have done on the iflow?

Best,

Nikhil

[former_member619360 · Accepted solution]

Thank you alot, It is working fine now.