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Dec 16, 2020 at 07:48 PM

Unable to connect errors for SAP Crystal Server 2013 SP12 Product Version: 14..1.12.2983

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Hello,

My team is having an issue with Crystal Reports generating in one of our applications.

We are using SAP Crystal Server 2013 SP12 Product Version: 14..1.12.2983 to connect with the Oracle database in order to generate reports for the app we are having report issues with.

We had some routine Windows patching done to our application server for the app that is having issues generating reports and the reports have not generated since we did our last monthly patching of the servers. We got the below error when trying to generate a report after they stopped working.

Unknown Database Connector Error.

We have tried many things to get the reports to generate but we are still having the issue. We have discussed this issue with our Windows, Network, and Database teams and we do not see any issue with Crystal Server communicating with the Oracle database. Also there is no issue with the Oracle database its self.

We tried changing the TLS settings on the app server with SAP Crystal Server 2013 SP12 from TLS 1.2 it was originally on to TLS 1.1 and tried to generate a report in our application and now we are receiving a different error when trying to generate a report as seen below.

Unable to connect: incorrect log on parameters. Details: [Database Vendor Code: 12557 ]

Servlet Engine Exception Error: Error in File 4180_12392_{EB35261A-9311-4A47-88F3-445CB0236762}.rpt: Unable to connect: incorrect log on parameters. Details: [Database Vendor Code: 12557 ] StackTrace: com.crystaldecisions.sdk.occa.report.lib.ReportSDKLogonException: Error in File 4180_12392_{EB35261A-9311-4A47-88F3-445CB0236762}.rpt: Unable to connect: incorrect log on parameters. Details: [Database Vendor Code: 12557 ]---- Error code:-2147217393 Error code name:dbLogonFailed at com.crystaldecisions.sdk.occa.report.lib.ReportSDKLogonException.throwReportSDKLogonException(Unknown Source)

We then set the TLS back to 1.2 it was originally on but we are still receiving the Unable to connect: incorrect log on parameters. Details: [Database Vendor Code: 12557 ] error. Would anyone be able to help advise us to what the issue is and a way to start working towards a resolve for the issue? Thanks.