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Dec 15, 2020 at 01:36 PM

SAP CAI Webchat - How to clear a conversation?

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Hi,

The chatbot is well integrated in an existing website but when I close and re-open the webchat, the previous conversation is always here (even after few minutes...).

It's really annoying, how can I specify to clear the conversation and restart a new one every time the user open/close the webchat?

PS: I don't know if this feature is related but I selected never for conversation storage in the webchat configuration (see below)

Thank you in advance for your help

Best,

Joey

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