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Dec 15, 2020 at 06:25 PM

Change Ticket Status From "Requires Work" to "Customer Action"

78 Views Last edit Dec 15, 2020 at 06:26 PM 3 rev

we are trying to change Ticket Status From "Requires Work" to "Customer Action" and facing the below error.

"Action REQUEST_REQUESTOR_ACTION not possible; action is disabled" (attached)

please we need to bypass this.

Requires work : Planner action

Customer Action : Requestor action

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