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Dec 11, 2020 at 04:15 PM

Update of Record Details after Double Opt-in Subscription

38 Views Last edit Dec 11, 2020 at 04:17 PM 2 rev

Hello Team,

We are using a SAP Marketing 2020 on prem version, where we have created a form with details like name, email, Industry fields and Permission element with type Subscription Double Opt-in. After form submission 'Pre-subscribe to Newsletter' interaction is recorded and a record is created with only email address and all other fields are empty.

After user confirms by clicking on confirmation link, interaction 'Subscribe to Newsletter' is recorded and I expect other details should get updated after this stage. Is my understanding correct? Please note the user's marketing permission is opt-out at all stages.

The issue is even after the user has subscribed to Newsletter, only email is present and not the other details.Kindly advise with the correct system behaviour please.

Regards,
Pushpak