on 12-09-2020 3:15 AM
In SAP Conversational AI, whether the community edition or the enterprise edition, sometimes all input sentences are considered to match the intents totally which I have created, no matter how different from the sentences registered in the intents as the attached screenshots. As a result, the error message is not displayed.
I would really appreciate it if you tell me how to solve this problem.
The procedure is as follows:
1.creating a new bot
What do you want your chatbot to do?→Perform Actions
predefined skills→choosing no skills
Create your bot→No Description, Topics:Jobs, Language:English
Data Policy→Non-personal, Store, Non-vulnerable
Bot visibility→Private
2.creating an intent as the screenshot screenshot1-intent.jpg
Matching strictness: 95
sentence: 会社の正式名称を教えて
※No other intents are made.
3.creating a skill(Type, Trigger) (skill-1.jpg)
Type: floating
Trigger: If @<intent name> is-present
4.setting Actions (skill-2.jpg)
Condition: If @<intent name> is-present
output:
send message>text>”ABC株式会社”
5.setting fallback (fallback.jpg)
choosing the tab Actions→setting the message ”すみません、よくわかりません。” without adding any condition
6.test (monitor.jpg)
Writing any message, no matter how different from the sentence included in the intent, the skill which is not the fallback skill is triggered.
※No skills except for the two skills created in the procedure above are created.
Hi Kazushi,
it is not visible on the attached screenshots, but I assume there is only one intent in your bot. This is a problem for the NLU model - the model is trained to match the expressions to the corresponding intent. As there are no other intents it is never trained that some input is not matching to that first intent. Therefore, it will match everything to that.
Solution is that you need at least two intents - the more the better.
Hope that helps, best regards
Stephan
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