SAC Stories appear different in different screens/devices

[SayedZubair]

Hi All,

One strange thing is being noticed in SAC stories. Though SAC stories are created using Responsive pages, when I see in my laptop with 100% Zoom in Google Chrome the pages and graphs appear perfect. But if someone else is seeing from desktop or other machine the pages doesn't appear to fit in as expected.

Is this normal tool behaviour? Any extra settings that I am missing?

(When BI Launchpad is used in any machine it used to adjusts accordingly as per the machine, but this doesn't appear to be true with SAC)

[VijayetaSharma]

Hi sayedzubaird

I have seen this behavior when we switch between 4K to 1080p screens resolution. This is one of the reason we are very selective on stories planned for desktop vs mobile. Though I didnt find any issue with stories build on higher res screen and then viewing them on low res. Give it try.

You can try "Enable for iOS" toggle button to see if this helps.

To my experience responsive layout in SAC works best when with iPhones and Ipads viewing. Behavior is consistent.

Q1 2021 planned enhancement includes Paginated reports on canvas with improved compatibility with different resolution. I am hoping we will get a better rendering on all screen sizes.

Good Luck!

Thanks,

Vijayeta

[SayedZubair]

Thanks Vijayeta. This clarifies a lot. When I see the story in my Laptop and end user sees it in desktop of higher resolution there also we can see some difference, is this also the same? Kind of difficult to explain the end users.

[VijayetaSharma]

Try the other way around. We created story on high res and tried it on low res. Also try the ios toggle button after words. If first try fails.

[eeddggaarr]

Hi,

I had similar problems like sayedzubaird.

I created a responsive design report and on some end users laptop the report looked different than on mine (laptops have the same tech. specs.).

Reason: display scaling was set to recommended 150% instead of 100%. After changing this to 100% everything looked fine in Chrome or Edge with zoom level of 100%.

Alternative: use 150% as display scaling and change zoom level in your browser from 100% to 67%.

edgar

[former_member253653]

Hi,

If I want to have the mobile version on separate page, how can I hide it for the users that will open the story on desktop?

Thanks,

Stefi