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Dec 02, 2020 at 08:48 AM

AR Invoice - Add and View function not working

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SAP Business One V10.0 PL02.
Affected documents: AR Invoice (Service and Item Type).
AR Invoice, Add & View does not open the newly added Invoice, instead it open the existing Invoice that created sometime ago. Tested other document, e.g. AP Invoice, there is no issue.
Tested at the customer database and SBODemo can reproduced the issue also.
Found SAP note 2892520 - Backward Compatibility Is Broken in SAP Business One Version 10.0 Regarding Added Marketing Documents and 2912571 - Add&Close Button Does Not Work on Item Press Event for Add-ons, but is not relevant to the customer, as the issue the customer experienced can reproduced without add-on.

Submitted the incident to SAP, however, SAP replied that 'We regret to inform you that your incident falls outside of the scope of SAP Global Support under the SAP maintenance agreement because your incident is about:

issues and scenarios that are already documented'

I searched SAP note, but cannot find the relevant note about this issue.

Anyone has any idea what is the SAP note no. recorded about this issue?