Unable to register the Desktop agent

[former_member715406]

Hi Team,

I am facing the following error while trying to register the agent.

Please find the details below:

JFYI, I am trying this from Amazon WorkSpace and facing this error. While the same steps are working fine in my local desktop and I am able to register the agent successfully. Please let me know how to rectify this.

[former_member17397]

Hello,

With latest versions of the Cloud Factory, you have to share your agent to the Agent Group in order to make it works (https://help.sap.com/viewer/c836fab4182e45548b6c6c6d0d0a9146/Cloud/en-US/783c0f8c94cc40b08ec248ba7fa61944.html).

You also have to be sure that all prerequisites regarding network (https://help.sap.com/viewer/2df9d6a452f84f8a8be2739e1bfea259/Cloud/en-US/0886899d9de14b71bbddd5d36c852968.html) and configuration of web browsers are done (https://help.sap.com/viewer/6b9c8e86a0be43539b670de962834562/Cloud/en-US/cb13a3bba5c24c2d9718b62b5c8176df.html).

Thanks a lot and best regards,

Baptiste Saint-André

[rohit_singhal]

Hi Suresh,

I noticed 2 issues with your tenant registration URL:

1. It should be https, whereas you have typed: httpps.

2. There should be a '/' after com as well.

So you need to update the Domain as one of the below:

Option A: https://44d764fetrial.app.irpa-trial.cfapps.us10.hana.ondemand.com/

Option B: 44d764fetrial.app.irpa-trial.cfapps.us10.hana.ondemand.com

Do let me know in case you still face an issue.

Best Regards,

Rohit

[former_member715406]

Hi rohit.singhal,

Thank you for your reply. I have corrected that and tried both the options. But, still getting the same error. Please let me know if there is anything else that is to be done.

Regards,

Suresh

[rohit_singhal]

Hi Suresh,

Could you check if you have added your machine details in the Agent/Agent Group as well.

Best Regards,

Rohit

[former_member715406]

Hi rohit.singhal,

Yes, I have added all that. Please find the screenshot below:

Thanks,

Suresh