Data Bindung for Attachments in Service Tickets - Form in ALD (Adobe LiveCycle Designer)

[DAcker]

Hi experts,

I'm struggling with attachments in an ALD form for C4C service ticket.

I heard in the Release News 2005 that inline picture for ticket description are possible - even in the forms. See Screenshot from the webinar.

I tested it and the picture does get not displayed ... I used this data binding "$.ServiceRequest.TextCollection.Text[*].ContentText" and just see text and not the picture maintained in C4C description.

Then I tried to use instead the attachment tab and uploaded my picture as attachment with custom TypeCode Z001. That would be even nicer for our business use case.

I am desperate, I used an image field in ALD and tried a lot of different data bindings but it never worked. I dont see the picture from the C4C service ticket attachment in the pdf form.

Data bindings I tested:

$.ServiceRequest.AttachmentFolder.Document[*].Attachment
$.ServiceRequest.AttachmentFolder.Document[0].Attachment
$.ServiceRequest.AttachmentFolder.Document[1].Attachment
$.ServiceRequest.AttachmentFolder.Document[*].FileContentURI
$.ServiceRequest.AttachmentFolder.Document[1].FileContentURI
$.ServiceRequest.AttachmentFolder.Document[*].ExternalLinkWebURI
$.ServiceRequest.AttachmentFolder.Document[0].ExternalLinkWebURI
$.ServiceRequest.AttachmentFolder.Document[1].ExternalLinkWebURI
$.ServiceRequest.AttachmentFolder.Document[*].FileSizeMeasure
$.ServiceRequest.AttachmentFolder.Document[0].FileSizeMeasure
$.ServiceRequest.AttachmentFolder.Document[1].FileSizeMeasure
$.ServiceRequest.AttachmentFolder.Document[*].FileContentBinaryObject
$.ServiceRequest.AttachmentFolder.Document[0].FileContentBinaryObject
$.ServiceRequest.AttachmentFolder.Document[1].FileContentBinaryObject

With Signature Pictures it works fine. But there are special data bindings provided.

Which data binding do I have to use for attachments? Or is it not possible?

Best regards

Deborah

[former_member586326 · Accepted solution]

Hi Deborah,

Just ran into your question as we are facing more or less the same issue. We learned via an incident that:

• Attachment images are not supported currently
• To show the inline images from Ticket Description/Work description in your form template you need to allow inline images via Ticket Configuration, both for UI Configuration and for Output Management:

Regards,

Ronald

[DAcker · Accepted solution]

Hi Ronald,
thanks for your update for the community... Yes, the same answer I as well got via Incident. I just forgot to update it here...
The data binding, which works for inline images in the work description is:

$.ServiceRequest.WorkDescFormattedTextContent.InlineImageBinaryContent[*].InlineImageData

Regards,

Deborah