How to reject partial open qty for an item in a sales order?

[ali-sd]

Hi Experts,

Please advise for the below scenario:

We created sales order for item (XYZ) with qty 100.
Stock was available for 60 qty. So we delivered and billed 60 qty.
We still have 40 qty as open for this item. Later customer decided to reject the open qty.

I explored the below option on SCN.
VA02 -> Change the order qty to 60. So that open qty = 0

I am not sure if this is SAP standard advise. Please advise, how do we reject open qty for an item.

[Abinathsiva]

Hi, Standard practice is not to modify the Qty...

[Lakshmipathi · Accepted solution]

No you should not change the ordered quantity. Just set Reason for Rejection for that line item so that system will take care.

[ali-sd · Accepted solution]

Thank you very much for your advise

[former_member714964]

It is advisable to keep the quantity as it is. You can use the "reason for rejection" for that specific line. The whole line will turn blue and the system takes care of it.

[ali-sd]

Thank you very much for your advise

[pgiridharsapsd]

Hi,

Not required to change the order quantity, need to maintain the Reason for rejection code for that line item and save the sales order.

[ali-sd]

Thank you very much for your advise