SAP BI APP Icon Missing

[ferdtulu]

Dear Gurus,

I have been using the BI Mobile App and I have noticed that when a Report open up for the first time, it shows another icons. After I have opened it up once again , the icon becomes correctly.

Does this mean that the app is actually false caching or like something? just problem via BI APP. Those Fiori-Reports working fine on all Browser on Windows and IOS.

The problem appears only on ipad 6 gen (Version 14.2). My iphone 11 Pro (Version 14.1) has the same BI app version of Ipad. there is no problem. I have no idea.

My Current Version:

SAP BO 4.2 SP7 Patch 1

Lumira Designer 2.3 SP0

BI-APP 6.8.18

Can anyone help me?

Sincere Thanks

Ferdl

[ferdtulu]

Hi,

Solution ; its work fine with IOS 14.4 Version

Workaround
1. Log on CMC (Central Management Console)
2. Click on Application -- > Double click on SAP Business Objects Mobile
2. Click on Client setting and add below new properties.
3. Add key as "feature.enable.legacy.webview" and Values as "true"
4. Kill the SAP BI Mobile App and relaunch App and test the behavior.
5. Please refer the attached screen shot for adding property in CMC.

Thx..

[jens_affolter2]

Hi,
did you delete the workaround in 14.4?

With the workaround it works fine at our devices too but without, it doesnt work on 14.4.

Best, Jens

[ferdtulu]

Hi Jens,

no, its work fine with 14.4. I dont know what u mean?

Thx

[jens_affolter2]

Any Updates?
I got this message yesterday:

"Dear Customer,

Thanks for your update.
We have upgraded our device iPad to IOS version 14.3 versions and observed that icon is coming properly in SAP BI Mobile App and also iPad Safari browser.
Could you please upgrade any one of your iPad to IOS 14.3 version and could you please confirm if icons are coming properly.
Please note that we were able to reproduce issue with IOS 14.2.

Thanks

Kannan"

But its not possible to install the new iPad IOS version 14.3 on my device. I'm getting an error message.

Greets

[ferdtulu]

Hi Jens,

we have same answer as yours. Actually same problem with IOS 14.3!

official Note for this Bugs: https://launchpad.support.sap.com/#notes/3008059

[jens_affolter2]

Hey guys thats the answer i got today:

"Dear Customer,

Now this incident is assigned to SAP BI Mobile development team and we are investigating the issue , we will keep update our progress.

Thanks"

Any news from your side?

[jens_affolter2]

Hello everybody. Do you have some updates/solutions?

[ferdtulu]

they wrote me ;

Ad "I am XXXX from Mobile development team and incident is assigned to dev team, we are investigating the issue and will update to you once we are done with our investigation."

[former_member716626]

Hi Ferdl, i have exactly same issue when updating the version, please can you share the solution if you solved it ?

[ferdtulu]

not yet! I am waiting for an answer from SAP. they are working on it. hopefully they will fix it quickly.

[jens_affolter2]

I created an incident too (812456 / 2020)

[former_member716626]

Hi Jens, please can you share the solution if you solved it ? Because i have exactly same issue

[jens_affolter2]

Hi Ferdl, I have exactly the same problem after updating the versions. Did you solve it already?
Thx Jens

[ferdtulu]

nope, i created an incident (788357/2020) for it. I am waiting for an answer.