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Nov 19, 2020 at 11:26 PM

Unable to cancel MTO sales order

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Hi,

I am using Make to Order scenario. I create a sales order which automatically triggers a Production order.

I have a situation now where the Production Order has been released but the user realized something was wrong and they want to cancel the sales order. But when they try to cancel sales order they are getting below error -

You cannot select assembly order 101609420 for deletion

Message no. V1748

It seems there is a $ balance on the production order and there are confirmations and material movements that don’t leave a zero balance that would allow marking for deletion or closing.

So in such case what other option is there to allow sales order to be cancelled?

Thanks.