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What's up with help.sap.com?

  • Yesterday I couldn't get in at all -- page just didn't respond
  • Today I can get in and see a new layout
  • I want to browse the documentation for BusinessObjects. I found the product list, which has 514 elements. The first one for "BusinessObjects Enterprise" is for one version only: XI3. The next one is "BusinessObjects Enterprise XI", which has no documents.
  • I find "SAP BusinessObjects Business Intelligence Platform", which has the version I want (BI4.2)
  • I search for "restful".
  • Although I have English selected as the language, nearly all the results that come back are for other languages.
  • The search results don't include the document I want (at least not in English).
  • I go to the "All content" tab and just search the page for "restful". I find the one I want! "Business Intelligence platform RESTful Web Service Developer Guide, 4.2 SP3"
  • Clicking the link for the above doc results in a 404: "No webpage was found for the web address: https://websmp103.sap-ag.de/~sapidb/012002523100015666522015E/sbo42sp3_bip_rest_ws_en.pdf"
  • Back to help.sap.com, I search for "bi4.1 javadocs", and get a message:

Your search did not match any documents.
Please check that all words are spelled correctly.
Try different keywords.
Try more general keywords.

  • Ok, I instead search for just "javadocs". First result is "Javadocs index". Great!
  • Javadocs Index page includes links for BI4.2, BI4.1, BI4.0, and XI3. But all links produce a page with the following message:
    We're sorry, but this content is not accessible.
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8 Answers

  • Feb 16, 2017 at 03:32 PM

    at least the approach to launch new things has not changed, the behavior is consistent from the launchpad over the SAP community to help.sap.com

    a totally new scrum process: develop > launch > launch > launch > receive complaints > launch > test > oh sorry

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  • Feb 16, 2017 at 03:29 PM
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  • Feb 24, 2017 at 02:44 PM

    Hi Joe

    The team responsible for this content is currently working on fixing the link issues. They will keep you informed when done.

    Best regards

    Philippe

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  • Feb 16, 2017 at 02:13 PM

    Yes, looks like attempt number 2 to switch to the new help portal...

    I am unable to see help for SAP BusinessObjects Planning and Consolidation, version for SAP NetWeaver

    versions 10.0 and 7.5

    The link on the page is: https://help.sap.com/viewer/disclaimer-for-links?q=%2Fsaphelp_bpc10_nw%2Fhelpdata%2Fen%2Fa1%2F532226947c49a5b2e2bd32450cb2d1%2Fframeset.htm

    After "Agree" with disclaimer (absolutely strange!) I can see:

    On: https://help.sap.com/saphelp_bpc10_nw/helpdata/en/a1/532226947c49a5b2e2bd32450cb2d1/frameset.htm

    We're sorry, but this content is not accessible.

    P.S. The help for the latest version of BPC 10.1 is visible.

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  • Feb 16, 2017 at 02:51 PM

    Ditto here! frustrating

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  • Feb 17, 2017 at 07:25 AM

    Looks like the issue is solved now, I am able to see help for all BPC versions.

    But still the link:

    https://help.sap.com/viewer/disclaimer-for-links?q=%2Fsaphelp_bpc10_nw%2Fhelpdata%2Fen%2Fa1%2F532226947c49a5b2e2bd32450cb2d1%2Fframeset.htm

    Is going to Disclaimer page...

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    Former Member
    Feb 19, 2017 at 09:21 PM

    Same here! I've been checking this all day last week.

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    Former Member
    Feb 23, 2017 at 03:05 AM

    Hi all,

    The new SAP Help Portal is based on UACP.

    You can get support with any questions on the SAP Help Portal by using the forum on the UA Content Platform group on SAP Jam.

    I've also posted a question there to bring the attention of the technical experts to this post.

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