I am posting my question after I couldn't find the suitable solution here.
When we create a shortage claim in CRMD_ORDER, the intracy credit item gets created with item category and no errors in the Claim posting.
But we have an error in the Billing due list or DLI where the intracy credit request item is created without Billing Item category and Billing type.
For example: We have two organizations
SSNG - Singapore
The valid plants are Melbourne (MGB) and Queensland (QNS) for the parts movement.
Success: When we create the shortage claim with intracy credit item for Singapore Dealer (Org is SSNG) and the part movement to QNS (Vendor) we can find the intracy credit item in the Process billing due list for creating the billing document without any error or with item category and billing type.
Error: When we create the shortage claim with intracy credit item for Australian dealer (Org is SSNG) and the part movement to QNS (Vendor), we cannot find the intracy credit item in the Process billing due list for creating the billing document and it has errors in CRMB04 as no item category and billing type exist.
For both the Claims, the Claim item category and other areas are determined correctly. Problem only in the Billing due list.
Please help where would be the issue and where do we look in the configuration settings.
If there is any BADI which validates and reject the billing due list, please share the technical details of it as well.