Redis hyperscaler on trial "connection timed out"

[SamueleBarzaghi]

Hi,

We cannot use redis hyperscaler on trial accounts.

We can create the service, create a service key and bind to an app but the app can reach the service but always get timed out.

To test we ssh into the cf app and:

nc -vz [host] [port]

nc: connect to [host] port [port] (tcp) failed: Connection timed out

Trying with wrong host and port we get:

nc: connect to XXX port XXX (tcp) failed: Connection refused

Do you have the same problem too?

We have no problems on the CPEA global account.

Regards,

Sam

[manjunath_b · Accepted solution]

Hi Sam,

The fix for accessing Redis,hyperscaler option instances on trial should be available now. Can you please check and confirm if this is working?

Please refer this thread in our documentation:https://help.sap.com/viewer/082005ec29494234a42af221bc963a67/Cloud/en-US/90664c079b7645369cadff63bb1ee8c3.html

Thanks and regards,

Manju

[SamueleBarzaghi · Accepted solution]

Hi manjunath.baburao

I confirm, the app now can use Redis and I can access Redis with redis-cli in local.

I found a little difference, in CPEA Redis is in cluster in trial is not, correct?

Thank you

Best Regards,

Sam

[manjunath_b · Accepted solution]

Hi Sam,

Yes. This is correct. Thanks for the confirmation.

Regards,

Manju

[former_member704583 · Accepted solution]

Hi Manju,

Can you please help us on how to configure this stunnel4 proxy server. There seems to be no documentation given in the guide to set up that. We're struck at step 4 of the SAP guide.

Regards,
Harish

[manjunath_b · Accepted solution]

Hi Harish,

I have forwarded your query to the team internally. Someone would revert soon on this thread.

Thanks for your patience.

If this is a non-trial/productive issue, I would also encourage you to open a support ticket.

Best regards,

Manju

[AnirKulk · Accepted solution]

Hi Harish

It will be helpful to know which service plan are you using. Step 4 in our guide is about opening a ssh tunnel between your local machine and the CF App container. You may refer to https://docs.cloudfoundry.org/devguide/deploy-apps/ssh-apps.html#ssh-command to know more about the command.

Please let me know what error you face.

[Alagan · Accepted solution]

Hi Aniruddha,

Right now I'm using a trial account. I'm able to execute step 4 but the issue is I'm unable to proceed further to step 5 & 6. Step 5 as per the guide is to configure /etc/stunnel/redis.conf to connect to the ssh tunnel. Since I have not installed and set up a TLS-proxy server(Stunnel4, which is a pre-requisite), I'm unable to complete this step.
Can you pls guide me here on how to set up the Stunnel4 server.

Regards,
Harish

[AnirKulk]

Hello Sam

I am writing in to check if you are still facing issues with our Service. If so, can you please share the issue details as you see them now and we can help you better. Please note that the help documentation for accessing redis-cache instances via redis-cli have been updated. You may refer to the latest help documentation @ https://help.sap.com/docs/Redis/ad8f6ea81b714bbb9bf995dd2c2b424e/90664c079b7645369cadff63bb1ee8c3.ht....

Regards

Ani

[SamueleBarzaghi]

Hi aniruddha.kulkarni,

Thank you for your interest.

We moved to the CPEA account and we don't use the trial account anymore, no problems with the CPEA account.

Just for your info, the link the help page seems broken.

Best Regards,

Sam

[manjunath_b]

Hi Samuele,

Sorry for the inconvenience. There was also a similar discussion ongoing for PostgreSQL on trial and the team is looking into it. Will keep you posted on the progress.

Thanks and regards,

Manju

[SamueleBarzaghi]

Hi manjunath.baburao,

Thank you for your update! I wait good news!

Regards,

Sam

[manjunath_b]

Hi Sam,

Quick update:

The team has identified the issue and is currently in the process of fixing it. I will keep you posted. Sorry for the inconvenience.

Thanks and regards,

Manju