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Oct 22, 2020 at 07:19 AM

Lead replication with Lead-Status and product interest

155 Views Last edit Oct 26, 2020 at 05:29 PM 4 rev

Dear SAP community,

few month ago we conntected our C4C system with MKT solution. Within this connection we also activated the lead replication. Now the behavior is as following:

- a Lead will created within the C4C with a chosen product of course (the production is additionally connected with a sales area)

- that Lead is transferred with product into the MKT Cloud and in MKT cloud for this Lead a maintained interest will be visable in contact profile (we mapped product categories (which are the same as sales areas in c4c) with items of interests)

So far so good.

This item of interest in now visable independent of the lead status in c4c (open, in progress, closed). Our marketing department now has the requirement that the item of interest as long as the lead has the status "open" and "in progress". If the lead got the status "closed" than the item of interest in MKT solution should disappear automatically.

Is that possible in general or got anyone of you the same requirement of a customer?

Thanks in advance,

Lukas Wissing