SAP Enable Now Simulation Scoring

[former_member951985]

Within SAP Enable Now, is there a way to remove certain steps within an individual simulation from the graded score? We have learners that are frustrated they are getting points deducted from simple steps like "scroll down". Please let me know if this is a feature within Enable Now Producer.

[DirkManuel]

No, not possible. The 'maxiumum possible score' is automatically calculated as 3x the number of actions. You can set the 'required score' lower than this to give users some 'wiggle room' but that is about it. (See here for further explanation.) Better is to provide sufficient instructions to stop users failing on stuff like this - whether this is at the action level, or just general instructions at the start (e.g. "Always use the Page Down key to scroll down; do not use the scrollbar or the mouse wheel").

[former_member951985]

Thanks for the response Dirk. Can you please explain how to add in commentary at the action level? I seem to be struggling with this. Thanks!

[DirkManuel]

Sorry, there is no 'commentary at the action level' feature, I just meant whether you provide generic instructions, such as:

"Enter a sales order for GloboCorp Inc of 1,000 3" rivets for delivery on 30-OCT-2020. Select all values from picklists."

or provide detailed instructions that effectively provide action-level help, such as:

1. Create a new Sales Order
2. SELECT customer GloboCorp Inc
3. Press ENTER to confirm your entry
4. SELECT product 3" rivets from the Product Proposal (Scroll down by clicking on the scrollbar.)
5. etc etc

Either way, there is one set of instructions, which are displayed, in their entirety, for the duration of Test Mode.

I tend to provide more detailed instructions, just so I can cover situations like the one you have - where (as is often the case in SAP) there are multiple ways of doing the same thing, and it is unfair to 'penalize' users just because they didn't correctly guess the method used by the Author. In the instructions I put 'tips for the right way to do it' in dark gray italics vs normal black for the process/data information, just to emphasize that this is not strictly 'part of the process'.

The 'problem' is that when you generate the test mode instructions in Enable Now, Enable Now only inserts the Input Text details, and none of the Mouse Actions - so you often have to enter quite a lot of the 'information necessary to complete the task' yourself.

You can also alleviate the need for this to some degree by building a bit more flexibility into the simulation - for example, always providing keyboard shortcuts, extending the Control to cover the entire scrollbar (bar, track, buttons), etc.

One last option: Where it makes sense, I will link a dummy PDF document containing all of the required data to the instructions. For example, I'll attach a dummy Purchase Order and then give instructions of "You have received the attached Purchase Order. Enter this into the system". It doesn't remove any of the problems above, but it does make for a more 'relatable' exercise.

HTH, Dirk