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Oct 14, 2020 at 06:47 PM

Custom fields of C4C are blank in BW

72 Views Last edit Oct 20, 2020 at 08:07 PM 2 rev

Dear All,

we have a problem, We have a custom fields; and we added it to Datasource (Account-Master)

The problem is that, in BW this specific custom field does not show any value, it is empty! the field exist but there is no value. in Datasource I checked for a specific customer, and there is a value for custom fields but in BW custom field is empty. It works fine in test tenant and bw test tenant, but in production tenant has the wrong behavior described above.

i think the reason is :

The BW name field are are different in test and production tenant! In c4c they have the same technical name, (test and production tenant) but in bw it has different code ids.

Can we change it? Productiction tenant has the following bw id


And, Test tenant has the following bw id


Can anyone suggest me what can I do to fix this issue?