Getting 500 Internal server error in User and Identity Management in SAP AS Java NW 7.5

[former_member784610]

Hello Team,

We have Installed SAP AS Java NW 7.5 with MaxDB for SAP Enterprise Portal in Windows Server 2016. Installation got completed without errors. We are able to access the following links successfully:

http://<hostname>:5XX00/nwa

http://<hostname>:5XX00/startPage

But we are facing issue while trying to access Identity Management, User Management and irj/portal.

While accessing irj/poral (http://<hostname>:5XX00/irj/portal), we are getting an empty page.

While accessing umeAdmin, we are getting an error as 500 Internal Server Error.

While accessing Identity Management also, we are getting an error as 500 Internal Server Error.

Please find the attached error log file.

userinterface.txt

Kindly give suggestions to resolve this issue.

Thanks and Regards,

Tejaswini Nallaiahgari

[lenastodal]

Hi and welcome to the SAP Community!

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SAP Community Moderator

[dnguyen_31]

Hi Tejaswini, we are getting the same error messages. did you solve your issue? if so, can you share with us.

Thanks in advance,

David

[former_member1236640]

The error is too generic and does not tell you exact problem. What you need is to find out what is the real issue. If your site is serving a Internal Server Error, this can be caused by a number of things, such as:

• Errors in .htaccess files
• Server permission
• Server timeout
• Script timeout
• Or some other Web Server Issues

Normally, a permissions issue on the file (or files) would be one cause of the 500 Internal Server Error. The simple solution is to run chmod 644 on the problem file(s) or chmod 755 on the directories.

$ sudo chmod -R 777 /"your files location"

The best way to debug the error depends upon the server and what’s actually running at the time. Consider some debugging tips to help diagnose and fix common causes of this problem.

[former_member714498]

Hi Tejaswaini ,

Please refer to below 2 s-notes and match your system components accordingly. Check your java application and few of them would have failed during startup and that's why useradmin page isn't opening.

snote 2972117 - 500 Internal Server Error while opening AS Java UserAdmin Page

2951691 - Upgrade of SAPJVM to SAP JVM(8.1.064) fails / Installation of "Application Server Java" based on SAP JVM(8.1.064) fails

Hope this will solve your problem.

Regards,

Rajeev