BI Launchpad: Lumira report crash after few hours

[former_member618665]

We want to run the following report by BI Launchpad contiously on a screen (24x7):

The report consider about 30 datasources, which reloads every 100 minutes by a timer.

And there is a second which switches every 2 minutes the tabs.

But a few hours later, the report crashes. My guess for this cause was that the timeout was set too short.

Therefore i

1. login to the SAP System with the transaction "RZ11" -> *wprun* -> change the Value to 0, to end timeout. (https://blogs.sap.com/2015/02/13/how-to-set-timeout-setting-in-sap-business-intelligence/)

2. the CMC/BI Launchpad session timeout, modified the web.xml which is in the following path:

<BI 4.0 Install folder>\SAP BusinessObjects\Tomcat6\webapps\BOE\WEB-INF

(https://archive.sap.com/documents/docs/DOC-61519)

But it still doesn´t work and i get the following error messge:

"The application has closed. This may have been caused by a loss of network connectiviy. Check your network connectivity and reload the application."

And in background "Unknown Error"

[ayman_salem]

Which BI version do you use first (BI 4xxx SPxxx Patchxxx)?

Second, what timeout value did you set in web.xml?

What value did you set for the user session timeout?

What is the connection timeout value you set?

[former_member618665]

Hey Ayman,

BI:

SAP BusinessObjects BI Platform 4.2 Support Pack 7
Version: 14.2.7.3069

WEB.XML:

<session-config>

<session-timeout>120</session-timeout>

</session-config>

User session timeout:

What exactly do you mean with that?

In CMC -> Servers -> Serverlist -> LumiraServer -> properties... i have following Values:

Service Startup Timeout (seconds): 1200

Connection Session Timeout Interval (minutes) : 30

Connection Timeout:

In CMC -> Servers -> Serverlist -> ConnectionServer -> properties... i have following Values:

Connection Pooling: (changed to) Enabled - No timeout

Connection Pool Timeout (minutes): 60

Transient Object Inactivity Timeout (minutes): 60

Transient Object Timer Interval (minutes): 5

I have the same Values also for ConnectionServer32

[ayman_salem]

As I can see from the number (14.2.7.3069), you only have the SP07 without a patch.

Currently BI 4.2 is SP07-P1300 (this is the final patch for SP07) and many issues have been fixed in these patches.

For a complete list of the resolved issues, see the Release Note for SP07-Patchxxx.

..

Also check that the connections to the "30 datasources !!!!" The ones you use in the report always work without interference.