SAP Commerce 1905 backoffice giving error randomly sometimes

[abhinavsingh11]

Randomly, the SAP Commerce 1905 backoffice hangs and starts giving 500:internal server error. In console logs below error can be seen:

{"description":"Object doesn't support property or method 'addSeries'","number":-2146827850,"stack":"TypeError: Object doesn't support property or method 'addSeries'\n at Anonymous function

This seems like SAP Commerce 1905 OOB issue. Please suggest how to fix this.

[vipul_gupta_2]

I have been seeing this in our prod system too happening time to time.

Please let me know Abhinav if you find a solution for this.

Thanks in Advance.

[ruchi_tripathi]

We too are facing this issue in QA and Prod. Following this thread for answers

[geffchang]

What Hybris 1905 patch are you using? Maybe you can try upgrading to the latest and see if that fixes your issue? Currently, 1905.20 is available.

[ruchi_tripathi]

version: 1905.5

[fodiloglu-a]

can you try delete addSeries value in DB if you not found addSeries valu can delete whit :-2146827850,"stack" number.