We are having challenges in few of the Return orders where the PPF actions are not present or enabled thought it has met all criteria including inspection documents are created.
As I am new to this, I want to know
1) The PPF action are enabled / called in the CRM Order while saving the document OR once the Inspection document is created.
2) What are all the major criteria we should look to enable the PPF actions?
3) Is there any transactions to see the log or the reason why the PPF action is not enabled or assigned to the CRM Order?
4) Is there any standard report which list out the Orders assigned or enabled for PPF actions?
Kindly provide your valuable answers.