Customer returns damaged goods directly to the Vendor

[former_member650819]

Hi

We have a normal trading business in which we procure following the PO--->MIGO---->MIRO process and sale the items to customer following the SO---->PGI----->Billing/Invoice

If there is a damage goods found by customer, the customer may return the goods to vendor directly.

Either Vendor takes the returns without replacing or replaces the items.

1. Customer sends back items to Vendor with no replacement

In case of items accepted by Vendor and not replaced, please suggest the business process in SAP in both Sales and Procurement.

Please suggest the Accounting entries that will be posted in Returns to Vendor directly from Customer, both in Sales and Procurement with the T Codes.

2. Customer send the items to Vendor for replacement

How this can be mapped in sap and impact on accounting. Kindly suggest the process and accounting entries with the T Codes.

Thanks

[Lakshmipathi]

Yes you can consider that option but it has some constraints which are listed out in OSS note 1358646. If you are okay with that, you can try

[Lakshmipathi]

The original sales happened from your side and in SAP, you need to record any returns in the same way. Having said that, physically, your customer can return the goods to vendor directly, but in SAP, you need to execute VA01 for return order, VL01N for taking back the goods into delivering plant and VF01 for credit note. This is from sales side. Similarly, from MM side, create a return PO against that vendor and complete the MM process.

[former_member650819]

Hi Lakshmi,

Thank you for your valuable inputs. I went through few SAP documents and came across the following process. But I was not sure how the Finance is impacting if we follow this process. Can you suggest if this suits the requirement?

https://help.sap.com/doc/saphelp_crmscen70/7.0.1.15/en-US/b3/19c1d6ecce498fa8698a032795f4fc/content....