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Oct 06, 2020 at 04:24 AM

Customer returns damaged goods directly to the Vendor



We have a normal trading business in which we procure following the PO--->MIGO---->MIRO process and sale the items to customer following the SO---->PGI----->Billing/Invoice

If there is a damage goods found by customer, the customer may return the goods to vendor directly.

Either Vendor takes the returns without replacing or replaces the items.

1. Customer sends back items to Vendor with no replacement

In case of items accepted by Vendor and not replaced, please suggest the business process in SAP in both Sales and Procurement.

Please suggest the Accounting entries that will be posted in Returns to Vendor directly from Customer, both in Sales and Procurement with the T Codes.

2. Customer send the items to Vendor for replacement

How this can be mapped in sap and impact on accounting. Kindly suggest the process and accounting entries with the T Codes.