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Oct 06, 2020 at 06:19 PM

Different Billable Time Recorded in time approval screen

74 Views Last edit Oct 07, 2020 at 01:50 AM 2 rev

Hi experts,

I wonder if someone already had the following case: ByD is showing as "Different Billable Time Recorded" for approval screen and on the time administration screens even though the users did not change the duration or billable hours fields.

The interesting part of this case is that:

a. The start/finish time and billable hours are hitten from the users.

b. Analyzing the record under the time administration > employee > changes, the Duration, Billable hours and Different Billable Duration fields are exactly the same PT8H0M.

c. The only difference that I notice is on the approval screen where the Different Billable Duration has 0 minutes as per the above print screen.

Have you ever face a similar issue where ByD is flagging the "Different Billable Time Recorded" for these records where there was no manual or actual differences on the billable hours?

Thank you,