SAP Analytics Cloud - Session timed out Error

[guenay]

Hi friends,

After trying to open a model in SAC (via Chrome incognito-Mode) the following Error appears.

I can't find a solution to that:

Kind regards,

Ismail

[mfoeken]

Hi Ismael,

Can you retry opening the model and make sure you have Developer Tools open in Chrome? Can you share what request is responsible for the timeout and what error is displayed in 'network' and 'console' tab?

Kind regards,

Martijn van Foeken | Interdobs

[guenay]

Hi Martin,

here are the results as requested:

[guenay]

And from the network

[mfoeken]

Hi Ismail,

Looks like your backend data source doesn't respond in a timely manner. Do other models base on the same backend work?

Kind regards,

Martijn van Foeken | Interdobs

[guenay]

Nope, they don't work either. I also think it results from some backend settings.

Do you have an idea ?

Kind regards,

Ismail

[mfoeken]

Hi Ismail,

What type of backend system are you connecting to?

Kind regards,

Martijn van Foeken | Interdobs

[guenay]

Itis connected to a SAP BW.

[SayedZubair]

Hi Ismail,

Under System/Administration please check what is the Session Timeout(in seconds) set to. Mostly it is set to 3600sec.

[guenay]

The Session time out ist set with 43200 sec.

Kind regards,

Ismail