CRM IC Interaction Record & History

[former_member1168759]

Hello SAP Gurus,

Im new in CRM module and I'm implementing Collections Management in 1909.

1. One part of it is the interaction record, i have configured reasons and status (new open close). I tried to create & close the record but on account identification page, the record status is still open. how can you make the status close?

2. Interaction record history has no data.

i have configured the following already:

> pfcg role to interaction history

> interaction history profile

what else to do to pull the data?

Thanks in advance!

[lenastodal]

Hi and welcome to the SAP Community!

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Best,
Lena
SAP Community Moderator

[former_member191104]

Hello Mery,

In relation to your issue please refer to the KBA note: 2294885 which addresses several solutions to issues faced when working with interaction records.

2294885 - CRM IC: Problems using interaction records to document customer interactions

It would have been great to have a look at the steps being taken to reproduce the behavior but l believe the above KBA note: 2294885 will be helpful

Best Regards,

David