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Sep 25, 2020 at 09:23 AM

Email Templates C4C Contract

67 Views Last edit Sep 28, 2020 at 11:18 AM 5 rev

Dear Experts,

maybe someone can help me. We are using the Email Activity on the Workcenter Contract to send Emails to a customer. The problem is that we can`t create Email Templates for the object "Contract". Alternatively we can use the available templates or create own for other objects but the placeholder doesn`t work because they only added when we are creating a email from the correct object. This is a normal system behaviour.

But why it`s not possible to create a Email Template for Contracts , when it`s possible to send Emails from this workcenter?

Is it maybe a missing Scope/Finetunig Function? Do you have any ideas or experience with similar problems?

Please, take a look to the attachments.



unbenannt.jpg (70.7 kB)
unbenanntr.jpg (47.0 kB)