maybe someone can help me. We are using the Email Activity on the Workcenter Contract to send Emails to a customer. The problem is that we can`t create Email Templates for the object "Contract". Alternatively we can use the available templates or create own for other objects but the placeholder doesn`t work because they only added when we are creating a email from the correct object. This is a normal system behaviour.
But why it`s not possible to create a Email Template for Contracts , when it`s possible to send Emails from this workcenter?
Is it maybe a missing Scope/Finetunig Function? Do you have any ideas or experience with similar problems?
Please, take a look to the attachments.