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The Web Intelligence server memory is full - Is there application level to configure the memory

Feb 16, 2017 at 07:55 AM

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We have BusinesObjects XI R2 running on Windows Server 2003 R2 with 8Gb of RAM.

We are encountering error "30280: The Web Intelligence server memory is full" from time to time. We are anticipating an increase of reporting activity due to a project that we are going to launch soon. We have concerns that the above error may happen more often.

Is there a memory configuration that we can set or Java heap size that can be tweaked?

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1 Answer

Denis Konovalov
Feb 16, 2017 at 06:41 PM
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XI R2 has been out of support by SAP for several years now, I'm surprised it is still working at all.

But no, there is no heap - its a 32bit C++ process, with 2gb memory limitation. Your choices are to add more webi processing servers (if the server memory is not fully utilized) or expand horizotaly with new server machines.

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