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Create a segmentation profile based on interactions

Hi Experts,

We are using SAP Marketing On-premise 1809 version.

We are trying to create a segmentation profile based out of interactions to create target group and send campaign with personalization capabilities. While using Class - CL_CUAN_INTERACTION_SEGMENT not able to assign 2 key fields - CUAN_INTERACTION and CUAN_INTERACTION_CONTACT.



Error - Segmentation object ZSO_POC2, consumer class CL_CUAN_INTERACTION_SEGMENT: Number of keys differ (2/1) (GSEG/032)

We also tried using the Class - CL_CUAN_OBJECT_IC_SEGMENTATION and assigned 2 key fields as per the Note - 2895321, but we are getting error as shown below.

Error: Segmentation object ZSO_POC3, consumer class CL_CUAN_OBJECT_IC_SEGMENTATION: Number of keys differ (2/3) (GSEG/032)

Please let us know if On-premise allow you to segmentation based on interaction key and create target group which can be used for EMAIL/SMS communication with personalization features(Interaction fields).


Deepu Pankaj

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  • Posted on Oct 12, 2020 at 09:56 AM

    Hi Deepu,

    in 1809 on-prem there is only support for 1 or 3 segmentation object keys out-of-the-box.

    In a later version (I believe 2020 - but not sure) it should be possible to also have 2 segmentation object keys with the consumer class CL_CUAN_OBJECT_IC_SEGMENTATION out-of-the-box.

    In on-premise it is possible to just create a custom consumer class inheriting from standard, which allows to add any needed number and type of segmentation object keys.

    Side-note: Do you really need interaction key and interaction contact key?

    I hope this helps.

    Thanks & regards,

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