Sep 10, 2020 at 12:00 PM

Create a segmentation profile based on interactions

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Hi Experts,

We are using SAP Marketing On-premise 1809 version.

We are trying to create a segmentation profile based out of interactions to create target group and send campaign with personalization capabilities. While using Class - CL_CUAN_INTERACTION_SEGMENT not able to assign 2 key fields - CUAN_INTERACTION and CUAN_INTERACTION_CONTACT.

Key Field 1 - CUAN_INTERACTION

Key Field 2 - CUAN_INTERACTION_CONTACT

Error - Segmentation object ZSO_POC2, consumer class CL_CUAN_INTERACTION_SEGMENT: Number of keys differ (2/1) (GSEG/032)

We also tried using the Class - CL_CUAN_OBJECT_IC_SEGMENTATION and assigned 2 key fields as per the Note - 2895321, but we are getting error as shown below.

Error: Segmentation object ZSO_POC3, consumer class CL_CUAN_OBJECT_IC_SEGMENTATION: Number of keys differ (2/3) (GSEG/032)

Please let us know if On-premise allow you to segmentation based on interaction key and create target group which can be used for EMAIL/SMS communication with personalization features(Interaction fields).

Regards,

Deepu Pankaj