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Sep 10, 2020 at 10:30 AM

Match and merge Accounts and Contacts coming from ECC and C4C

178 Views Last edit Sep 10, 2020 at 10:32 AM 3 rev

Hello Gurus,

We integrated SAP ECC and C4C with our SAP Marketing Cloud. And configured the Origin IDs as follow :

- SAP ERP : One per contact (Yes), For identification (Yes)

- C4C : One per contact (Yes), For identification (Yes)

- Email : One per contact (No) , For identification (Yes)

- Phone : One per contact (No) , For identification (Yes)

The accounts and contact (from ECC and C4C) are matched and merged if they have the same Email or phone. But for the ones that have no Email or phone are not merged.

Is it possible to use SAP ERP ID as a match criteria for the Accounts repicated from C4C ?

BTW : Accounts created in C4C are replicated in ECC and vice versa

Thank you