Are my Reported Incidents going to SAP?

Hi experts,

I have had some issues working with oData and I have reported incidents for them.

However, I am not sure if the incidents I have created are sent to SAP or they are Internal Incidents.

Why I am wondering this?

1) A few days ago, every time I was trying to report an incident I was getting an error that I was email and phone missing and Incident would be reported internally.

2) I have never received a response back from SAP.

3) As a SAP ByD User, I am able to see existing incidents and TAKE OVER them

Can anybody guide me through this?