We got an incident on 04.09.2020 at 08:52 am and first response was on same day at 12:52 pm. After that first reaction is on 07.09.2020 at 09:27am. Availability time is from 08:00 CET to 18:00 CET. Response time is 4 hours for priority 3 and resolution time is 32 hours. We are getting IRT status percentage as 265%.
Could you please help out in this as the IRT status percentage is being wrongly calculated here?
Thanks & Regards,