on 09-07-2020 12:05 PM
Hi there,
We are using SAP Service Cloud service Ticket functionality and within ticket We have a 'Interacts' tab.
We have a requirement that whenever a new interaction is initiated form this tab , by standard SAP default customer's email address populated. We want to prevent that and not popluate any address by default. My idea was in SDK I can implement 'After Loading' event for Interactions within Ticket but I cannot find any Interaction object within Ticket Scripts . Is there any way to capture this event in SDK and manipulate it?
Many Thanks
Hi,
You can try creating an AfterModify script for BusinessTransactionDocumentReference as this should trigger every time a new document reference is created.
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