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Sep 03, 2020 at 06:48 PM

Unable to login CMC /BI Launchpad FWM 20030


Hi Friends,

We facing a strange issue after upgrading to BI4.2 SP07 Patch 12 , the issue is we cannot login CMC/ BI Launchpad

"Account information not recognized: Could not reach CMS 'HOST:6400'. Specify the correct host and port and check for network issues. (FWM 20030)"

When I login to server and check CCM SIA & tomcat is running and also in task manager i can see CMS.exe and SIA.exe is running.

But once i restart the server everything works fine but again after of couple of days same issue happens .

environment is WIN 2012 R2 with SQL Anywhere

I tried recreating node as per note 1730788 but no issue again after couple of days same.

I see below error message in cms_HOST.CentralManagementServer_trace

rror| |>>|E| |cms_Host.CentralManagementServer|11576|11732|| ||||||||||||||||||||||assert failure: (ServerWatcher.cpp:322). (0 : Error notifying clients).

Kindly help..