Passcode prompt - Iphone Mobile service client

[former_member692159]

Hi,

I am using Mobile Services client in the Iphone (10X) to deploy an app using MDK. Due to some reasons, the Mobile Services Client is prompting for a passcode though it was correctly entered. I rebooted the phone and couldn't see any difference. When I uninstalled and installed the mobile app, the prompt disappears. However, if I test after making a change in SAP business application Studio, the issues repeat 😞 I deselected 'remember me' option in the phone app and it doesn't help.

I searched this forum and couldn't find any one is experiencing similar issues. Please let me know if you resolved the passcode issue in Mobile Services client.

Thank You!

[Jitendra_Kansal · Accepted solution]

You can disable the passcode from Mobile Services cockpit > app info > Mobile Settings Exchange feature > uncheck Enable Passcode policy

[former_member692159]

I think you may need to look at the Apple Mobile Service App bit more closely. I have to uninstall the app whenever scanning the change in MDK. I had 'remember me' reactivated when this issue occurred. However, not sure if it is the only reason.

Thank You!

[Jitendra_Kansal]

If you are able to reproduce the issue, i suggest you to open a ticket (component MOB-MDK) with the details. We can surely look into it.

[former_member692159]

Yup, it is working after complete deletion and reinstallation of the app. Two issues resolved 🙂 Thank You!

[former_member692159]

Thanks, I used Cloud Platform Mobile service Trial to deactivate this option.

Path Native/Hybrid --- Application ID --- Mobile Settings Exchange under Features --- uncheck Passcode Policy.

However, after deactivating, I noticed another issue with Iphone App EULA screen! I couldn't agree with it and sign in......

[Jitendra_Kansal]

What happened when you tapped Agree?

[former_member692159]

It is not doing anything... same screen reappears with disagree/agree options.

Thank You!

[Jitendra_Kansal]

I suggest you to uninstall the app and then install it again.

[bill_froelich]

What version of MDK are you using. This was a known issue but is much better in the latest MDK 4.3.1 version currently available. Also, are you building your own client or using the App Store version?

[former_member692159]

I use the App store version 4.3.1 and deployed the MDK project in SAP Business Application Studio. Since I use the PC, I used this approach. Is there a way to deactivate the passcode function?

Thank You!