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centralized returns management in sap customer checkout

With sap customer chekout, is it possible to return items to a different location than the original purchase location? Also, are the amounts (qtys) returned centrally tracked to avoid duplication of returns?

Ex:

John bought 3 units of item abc at store 100.

option 1- john goes to store 200, and returns all 3 items, (presenting his original receipt). Is this possible?

option 2- john goes to store 200, and returns 2 out of 3 items, (presenting his original receipt). He then returns 20 minutes later, to return the final unit. The system clearly indicates to the cashier that 2/3 items have previously been returned. Is this possible?

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4 Answers

  • Best Answer
    Posted on Sep 01 at 06:24 PM

    Hello Patrick,

    we answered it here.
    https://answers.sap.com/questions/13127045/centralized-returns-management.html

    Hope it helps.

    If your question in answered correctly, kindly select the answer as "Right Answer". This helps others to follow and easily locate answers.

    Regards,
    Bikash Bansal
    Product Owner - SAP Customer Checkout

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  • Posted on Sep 01 at 06:25 PM

    Hello Patrick Muyal

    Having Customer Checkout Manager installed, then returns are possible between stores. Option 1 & 2 are supported. But if John goes to another store, then he could return all items again...

    Best Regards

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  • Posted on Sep 01 at 07:12 PM

    thanks Klaus.so if i understand you correctly. the checkout manager is there as a central place to store all transactions from all stores. but there is no block or validation against return the same items, on the same receipt, more than once.

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  • Posted on Sep 02 at 10:44 AM

    Hello Patrick Muyal

    Yes, checkout manager is a central store for all transactions from all stores. But due to documentation centralized returns are just supported with Business One - so I would say Business One is the leading system for returns. Until Bikash Bansal post yesterday, I thought that also the quantities of returns are tracked. But I tested that yesterday again, and it is like Bikash wrote.

    So according to your original question:
    Option 1: John just can return a maximum of 3 pieces in store 200.
    Option 2: Like Option 1 - also in multiple attempts it will be just the maximum of 3 pieces in the same store.

    Summarized: As CCO/Business One does not track the returned quantities, John could return up to 3 pieces in each store. Depending on what items you or your client sells, this might be a small or a big problem. At least this is not a satisfying situation. The main problem could be, that sales invoices and returns unfortunatly do not get connected, when posted to Business One.


    To help to get this solved for future releases please vote: https://influence.sap.com/sap/ino/#/idea/247893

    Best Regards

    Klaus

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