Crystal Reports Printing out small in top right-hand corner

We have a customer who prints 4x6 labels in the UK through a Crystal Reports file I have.

The labels print out fine on my end in the USA to the label printer and/or any copier/letter sized paper, etc. We use the same model label printer as they do.

However the labels print on the top right hand corner really small on the 4x6 labels we are using in the UK.

I tried adjusting the printer preferences to no avail. This only happens in Windows 10 for them as they are still using Windows 7 to print labels due to this problem.

We all have our ERP software installed on Citrix clients. So this problem may be related to Citrix settings.