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How to add Survey standard fields in Service new custom TAB

Dear Team,

My requirement is , Need to add custom/Standard Tab in service ticket . Then need to get survey detail there. Means i need standard survey fields under custom TAB .

Can you please guide me on it. As i gone through the blog there somebody has given to add KUT field in custom TAB. But I need to add standard fields.

https://blogs.sap.com/2013/11/18/cloud-for-customer-create-new-tabs-and-add-fields/

Need to add Standard fields like - Survey question, Survey Answer Text...

Thanks and Regards.

Madhuri Dubey.

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3 Answers

  • Best Answer
    Posted on Aug 24 at 08:00 AM

    Hi,

    SAP already provides a survey tab by standard functionality which exposes all the available surveys for a ticket as shown. You might need to adapt the layout in order to see this.

    survey.png

    You can click on any of such a survey and navigate to see its details.

    Why do you want to add the details to a custom tab?


    survey.png (89.7 kB)
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  • Posted on Aug 26 at 07:07 AM

    Hi Saurabh,

    Satisfaction survey not available in other work center. Satisfaction survey we use for work flow rule now.. So this point is cleared why i was not able to see my survey page any work center like in activity plan or service.

    But customer receiving survey link in email through work flow rule and in workflow rule checklist category survey not allowed then how can we get the submitted feedback detail from customer in service ticket.

    Could you please brief your process in steps what are you doing to get survey result from customer under service ticket.

    standard survey tab i have added in my service work center.

    Thanks and Regards,

    Madhuri Dubey.

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  • Posted on Aug 26 at 08:14 AM

    Hi,

    My query on external survey...I have followed activity plan...and i am getting survey page on C4C system only but i think it's for internal survey for service ticket...But i need external survey result data in service ticket.

    How is possible??

    Any idea..??..

    Thanks ,

    Madhuri.

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